Date: 7 March 2014
Interact Learning Pty Ltd trading as e3Learning Solutions ABN 20 095 674 285 (we, us, our) provides online training and compliance services to corporate and government customers across Australia, the United Kingdom and New Zealand. In providing these services, we collect, use and disclose personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is either identified or reasonably identifiable.
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled. We are also required to comply with more specific privacy legislation in some circumstances, such as applicable State and Territory health privacy legislation, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
2. What types of information do we collect?
2.1 Personal Information
The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you or verify your identity, we may collect your name, gender, date of birth, driver’s licence and/or passport details, student ID number, username, password, security question and answer. If we need to communicate with you, we may collect your email, residential and postal addresses and telephone numbers. If you apply to enrol in a training course or otherwise access our services, we may collect details of your employment and employer (or, if you are a contractor, your head contractor),training and compliance history, qualifications, banking and payment details.
To help us improve our services, we may collect your responses to surveys and details about how, when and why you access our services.
If you apply for a job with us, we will collect the information you include in your application.
2.2 Sensitive information
Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection.
We only collect sensitive information where it is reasonably necessary for our business functions and you have consented, or we are required to do so by law.
2.3 Information other than personal information (“non-personal information”)
When you visit our website, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services. We may aggregate this information for our own statistical purposes. Provided that it remains anonymous, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
Site visit information
We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, any documents you downloaded and the type of device, browser and operating system you used.
By using the Site, you agree that we can store and access cookies as described in this policy.
3. How do we collect personal information?
3.1 Methods of collection
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable. We collect personal information in a number of ways, including:
- directly from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or answering questions on our websites;
- from third parties, including your employer, (or, if you are a contractor, your head contractor), direct marketing database providers, government agencies, our related companies and your authorised representatives;
- from our own records of your use of our services.
3.2 Collection notices
Where we collect personal information directly from you, we will take reasonable steps to notify you of certain matters in a collection notice. We will do this at or before the time of collection, or as soon as practicable afterwards.
Where we collect information about you from your authorised representative, we will take reasonable steps to make sure that you are made aware of the collection.
If you provide to us personal information about someone else (as their authorised representative), we rely on you to inform them that you are providing their personal information to us and to advise them that we can be contacted for further information.
4. Why do we collect, hold, use and disclose your personal information?
The main purposes for which we collect, hold, use and disclose personal information are:
- to identify you and verify your identity;
- to communicate with you about our services;
- to provide our services to you, including:
- facilitating your enrolment in online training;
- facilitating your access to online training materials;
- verifying and validating your compliance history;
- facilitating your communications with others via our website; and
- obtaining payment for our services;
- for purposes required or authorised by or under law;
- to help us improve our services;
- for any other purposes that you have consented to.
4.2 Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.
You can opt out of receiving these communications at any time, in the following ways:
- if you have an online account via our website, you can update your communications preferences by logging in to your account and following the instructions on our website;
- contact us (see section 10 below) and tell us;
- use the unsubscribe facility that we include in our commercial electronic messages (i.e., email or SMS) to opt out of receiving those messages.