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You may have heard the saying: “If you think safety is expensive, try an accident!”

While many of us know someone who has been injured at work, you may not realise just how prevalent workplace mishaps are. Australian work health and safety statistics highlight a need for us to be focusing on how we can better our work health and safety culture.

Some alarming statistics in Australia:

  • As at September 2015, 119 Australian workers have been killed while at work
  • There were 132,570 workers’ compensation claims for serious work-related injuries or illnesses, according to Safe Work Australia’s latest Key Work Health and Safety Statistics report. This equates to an incidence rate of 13.1 serious claims per 1000 employees.
  • 59% of all serious workers compensation claims were a result of sprains, strains and musculoskeletal injuries. These are injuries that come from everyday movement, therefore just about anyone in your organisation is at potential risk.

Have you considered the physical AND mental effects?

When we hear the term ‘workplace injury’ we often think about the consequences of physical injuries. However the mental effects of workplace grievances are also important, and frequently overlooked.

Mental stress claims are on the rise and poised to become one of the largest areas requiring attention in injury prevention and management. These claims are the most expensive form of workers compensation claims, because of the often lengthy periods of absence from work, typical of these claims.

The majority of mental stress claims have been cited as:

  • Being related to work pressure,
  • Exposure to workplace or occupational violence, or
  • Exposure to a traumatic event.

For employees, mental stress can also be the result of a serious physical injury that prevents employees from returning to work and leaves them with the burden of having to find alternative employment options.

Who else should we be considering in our plans?

Just like with all full time staff, it is important that all contractors have a solid understanding of the safety procedures that are in place to maintain the health and safety of all workers on the premises. Many accidents involve contractors which can add extra layers of complexity in how you manage and mitigate those risks.  Sometimes you may have more than one contractor on site and need to think about how their work may affect each other and how they interact with your activities. Clearly, in these circumstances there is more chance of something being overlooked.

What can we do to help create a culture of workplace injury prevention?

No matter what industry you work in, there are always going to be work health and safety risks. Taking the necessary measures to prevent avoidable accidents can save organisations and workers substantial costs. Placing an importance on having an effective occupational safety and health culture will ensure that everyone has a safe and healthy working environment.

If you are responsible for people does it make you responsible for how productive they are?

We all need to be savvy with the latest tech trends in order to come up with profitable and up-to-date ways to boost workplace productivity.

The rapid influx of technology has led to the development of a wide range of productivity tools that have revolutionized the way the business is done. They are specially designed to make tasks faster and smoother by reducing costs, enhancing customer service, and increasing worker efficiency.

Here are three vital digital technologies that will help improve your workplace productivity.

 

1. High-Performance Mobile Networks

Mobile devices have become inevitable in every segment of our lives, and business is definitely not an exception. Numerous studies show that more than 50 percent of workers will access their content from mobile devices by the end of the year.

This statement is supported by the survey conducted by AT&T and Small Business & Entrepreneurship Council, which shows that 94 percent of businesses use smartphones to conduct business, up from 85 percent last year.

 

2. Hyper-Connected Social Networks

There is a popular belief that social media represents a distraction from employees’ every day obligations. However, the results of many recent studies tend to disagree.

According to research done by Microsoft, 46 percent of workers claimed that social media tools immensely improved their company’s performance. Furthermore, 37 percent of them would include social networks in their organization’s management.

According to Hootsuite, there are several main reasons why social media is the most effective way of reshaping workplace performance:

  • Social media is an easy way to explore and target new audiences.
  • Social media improves marketplace intelligence.
  • Social networks allow instant feedback from customers.
  • Social media helps to increase search ranking and website traffic.
  • Social tools create meaningful relationships with customers.

 

3. Cloud Computing Infrastructure

Cloud infrastructure is a key factor that glues mobile and social technology, helping companies save both time and money.  Without needing to construct your own in-house applications, you will manage to fully focus on developing your service or product. According to a recent survey, 75 percent of businesses have increased their 2015 budgets to adopt more security-minded applications.

Cloud technology is one of the modern tools that haven’t yet achieved their full potential. As a digital solution that removes all physical and time-bound obstacles, cloud is believed to be a future of every successful company.  EMC expects claim that 96 percent of enterprise applications will be run in a private cloud by the end of 2016.

The implementation of these three workplace technologies has become a hot button topic in the business world. Although many critics are still sceptical about the use of technology in boosting digital workplace productivity, it is evident that these tools improve employees’ performance, enrich customer satisfaction and trigger significant business growth.

One job we all share – the Service Experience

As a service provider, we all provide a service to our clients whether they be outside or inside our team, company, industry. We all would like to say we provide our clients with a great service experience, but do we really? Being client-orientated is crucial to this service experience, so therefore we encourage our colleagues to:

  1. Pick up the Phone!

Calling has somehow become less of a priority since email has become available, but the phone has many benefits that email will never overcome. To name a few, by picking up the phone you can often resolve issues quicker, you can obtain an immediate response, you can overcome unnecessary complications and confusion, and create a more personal relationship.

  1. Work collaboratively

Organisations are often structured around independent functions that are coordinated from the top. We recognise the considerable advantages to be gained by working collaboratively across our teams throughout the business as well as with our clients. It allows us to work more effectively and efficiently, respond rapidly to the need for change, and it meets our clients’ expectations for fast, reliable and convenient service.

  1. Build relationships

Building a personal report with our clients often results in trust and client retention. Continuously learning about our clients every time will extend the relationship and will go a long way to improving customer service. We try and ensure our clients get appointed the same person when they return to us for business, so relationships between us and the clients can be maintained and continue to grow.

  1. Be the expert

We make sure that we know more about our service/business than our clients do, to be able to answer questions they are asking. If we don’t know the answer to a question, we will find somebody who does to be able to help our clients as best as we can.