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December Client Newsletter

You may have heard the saying: “If you think safety is expensive, try an accident!”

While many of us know someone who has been injured at work, you may not realise just how prevalent workplace mishaps are. Australian work health and safety statistics highlight a need for us to be focusing on how we can better our work health and safety culture.

Some alarming statistics in Australia:

  • As at September 2015, 119 Australian workers have been killed while at work
  • There were 132,570 workers’ compensation claims for serious work-related injuries or illnesses, according to Safe Work Australia’s latest Key Work Health and Safety Statistics report. This equates to an incidence rate of 13.1 serious claims per 1000 employees.
  • 59% of all serious workers compensation claims were a result of sprains, strains and musculoskeletal injuries. These are injuries that come from everyday movement, therefore just about anyone in your organisation is at potential risk.

Who else should we be considering in our plans? 

Just like with all full time staff, it is important that all contractors have a solid understanding of the safety procedures that are in place to maintain the health and safety of all workers on the premises. Many accidents involve contractors which can add extra layers of complexity in how you manage and mitigate those risks.  Sometimes you may have more than one contractor on site and need to think about how their work may affect each other and how they interact with your activities. Clearly, in these circumstances there is more chance of something being overlooked.

What can we do to help create a culture of workplace injury prevention?

No matter what industry you work in, there are always going to be work health and safety risks. Taking the necessary measures to prevent avoidable accidents can save organisations and workers substantial costs. Placing an importance on having an effective occupational safety and health culture will ensure that everyone has a safe and healthy working environment.

4 ways to increase and maintain the Service Experience

As a service provider, e3Learning strives to provide our clients with a great service experience. Upon project commencement, we assign our clients a dedicated Project Coordinator who will be their main point of contact until the project has been successfully completed.

Being client-orientated is crucial to this service experience, so therefore we encourage our Project Coordinators to:

  1. Pick up the Phone!

Calling has somehow become less of a priority since email has become available, but the phone has many benefits that email will never overcome. To name a few, by picking up the phone you can often resolve issues quicker, you can obtain an immediate response, you can overcome unnecessary complications and confusion, and create a more personal relationship.

  1. Work collaboratively

Organisations are often structured around independent functions that are coordinated from the top. At e3, we recognize the considerable advantages to be gained by working collaboratively across our teams throughout the business as well as with our clients. It allows us to work more effectively and efficiently, respond rapidly to the need for change, and it meets our clients’ expectations for fast, reliable and convenient service.

  1. Build relationships

Building a personal report with our clients often results in trust and client retention. Continuously learning about our clients every time will extend the relationship and will go a long way to improving customer service. At e3, we try and ensure our clients get appointed the same Project Coordinator when they return to us for business, so relationships between e3 and the clients can be maintained and continue to grow.

  1. Be the expert

We make sure that we know more about our business than the clients do, to be able to answer questions about our business and products. If we don’t know the answer to a question, we will find somebody who does to be able to help our clients as best as we can.

How healthy is your workforce?

Most of us have some knowledge of Gastroenteritis or ‘Gastro’, as it is commonly known and I am sure you also know that it is on the rise in Australia, but we tend to assume this is a winter problem so we can stop worrying for now!

Did you know: Just when you thought it was safe to go out…….Gastroenteritis especially Norovirus illness occurs all year round not just winter!

Those of us living and working in the cooler regions of Australia are more likely to stay inside in close contact allowing the virus to easily spread. Norovirus outbreaks are also common where people are in close living spaces, such as healthcare facilities (HCFs), including Long Term / Aged Care facilities.

Once norovirus is contracted, a single infected person can easily spread it to many others in a very short time, especially if they don’t wash their hands properly, or prepare food or drink for others while they’re sick. Learn how to manage a Gastroenteritis Outbreak from an Infection Prevention and Control perspective, before it happens in your workplace.

In recognition of this, e3Learning have partnered with HICMR (Healthcare Infection Control Management Resources) to create the Gastroenteritis Outbreak IPC Management online training course. This course has been developed to provide an understanding of the early identification and Infection Prevention and Control (IPC) management of a Gastroenteritis Outbreak.

Latest Updates from the e3Learning Course Library

e3Learning continually reviews and updates our eLearning courses to ensure they meet the required standards or are aligned to best practice. This month updated courses include:

  • Managing and Controlling Asbestos in the Workplace
  • Driver Safety
  • Injury Management for Managers and Supervisors
  • Injury Management for Workers
  • Work Health and Safety Harmonisation
  • Hazardous Chemicals and Dangerous Goods Hazard Guide

Please note that upgrades to new course versions aren’t automatic and need to be requested.  Contact your client relationship manager to discuss as you may be eligible for a free upgrade based on your contract inclusions.